Terms Of Conditions

Welcome to Rosamua. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website.

1. General Information

This website is operated by Rosamua. Throughout the site, the terms “we”, “us”, and “our” refer to Rosamua.

We reserve the right to update, change, or replace any part of these Terms at any time.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • You will not use our products for unlawful purposes.

  • You will not violate any laws in your jurisdiction.

3. Products & Orders

Product Accuracy

We aim to ensure all product descriptions, images, and pricing are accurate. However:

  • Minor variations may occur.

  • Product colors may appear slightly different due to screen settings.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time.

Order Acceptance

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased per customer.

  • Cancel orders suspected of fraud or unauthorized activity.

If your order is cancelled after payment, you will receive a full refund.

4. Pricing & Currency

All base prices are listed in Australian Dollars (AUD).

For international customers, prices may be automatically converted into your local currency at checkout based on current exchange rates. Currency conversion is provided for convenience only and final charges may vary slightly depending on your payment provider.

We reserve the right to change pricing at any time without prior notice.

5. Shipping & Delivery (Dropshipping Policy)

Rosamua operates as a dropshipping store, meaning products are shipped directly from our suppliers.

Processing Time

Orders are typically processed within 1–3 business days.

Shipping Time

Estimated delivery times range between:

  • 7–21 business days, depending on destination.

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs processing

  • Courier delays

  • Incorrect shipping addresses

  • Force majeure events (natural disasters, strikes, etc.)

Customers are responsible for providing accurate shipping information.

6. Customs, Duties & Taxes

For international orders:

  • Import duties, customs fees, and taxes are the responsibility of the customer.

  • Rosamua is not liable for delays caused by customs clearance.

7. Returns & Refunds

We accept returns under the following conditions:

  • Items must be unused and in original packaging.

  • Return requests must be submitted within 14 days of delivery.

  • Proof of purchase is required.

Non-returnable items may include:

  • Personal care products

  • Perishable goods

  • Clearance or final sale items

If your item arrives damaged or defective, you must contact us within 48 hours of delivery with photo evidence.

Approved refunds will be issued to the original payment method.

8. Exchanges

We replace items only if they are defective or damaged. Contact us at the email below to request assistance.

9. Intellectual Property

All website content, including logos, branding, text, graphics, and images, is the property of Rosamua and may not be copied or used without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Rosamua shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits

  • Delivery delays

  • Product misuse

All products are used at the customer’s own risk.

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of Australia.

13. Contact Information

For questions regarding these Terms & Conditions, please contact:

Email: Rosamuaofficial@gmail.com
Business Name: Rosamua