Shipping policy

At Rosamua, we are committed to delivering your order as efficiently and reliably as possible. Please review our shipping policy below for details on processing times, delivery estimates, and other important information.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment has been successfully received. Once your order has been processed, it will be shipped and you may receive a confirmation email with tracking information (if available).

Please note that processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances.

Shipping Rates

We are pleased to offer free shipping on all orders, with no minimum purchase required.

Estimated Delivery Time

Delivery times vary depending on the destination of your order. On average, orders are delivered within 5–13 business days after shipment.

Delivery times may be affected by factors such as:

  • Customer location

  • Carrier delays

  • Customs clearance (for international orders)

  • Weather conditions or other logistical issues

While we strive to meet estimated delivery times, they are not guaranteed.

Shipping Locations

Rosamua ships to select domestic and international locations. If we are unable to ship to your address, you will be notified promptly and issued a refund if applicable.

Tracking Information

Once your order has shipped, tracking information will be sent via email where available. Please allow up to 48 hours for tracking details to update.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country. Rosamua is not responsible for delays caused by customs processing.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout. Rosamua is not responsible for delays, lost packages, or returned orders due to incorrect or incomplete addresses.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you to the best of our ability.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: rosamuaofficial@gmail.com